Licensed Crisis Counselor - Fully Remote in New Mexico

Job description

Join a Mission-Driven Team Making a Difference Nationwide

Benefits:

Comprehensive medical, dental, and life insurance

401(k) with company match

Paid Time Off (up to 4 weeks in year one)

Short- and long-term disability (STD/LTD)

Employee Assistance Program (EAP)

Company-matched student loan repayment program

Growth and advancement opportunities

What You Need:
Education:

MSW, PsyD, or PhD in a behavioral health field, or

MA/MS from an accredited COAMFTE, CACREP, or CORE program

Licensure (must reside and be licensed in NM):

LMHC, LPCC, LMSW, or LCSW

Experience:

Minimum 1 year in behavioral health or social services

Technical & Location Requirements:

Live in New Mexico

Stable wired internet connection (no Wi-Fi only setups)

Secure, lockable private workspace



Who We Are:
ProtoCall Services is a national leader in 24/7 telephonic crisis intervention, supporting mental health centers, behavioral health clinics, universities, and EAPs across the U.S. and Canada. Headquartered in Portland, Oregon, we are a remote-first organization recognized as a Top Workplace five years running.

Who You Are:
You’re an empathetic, skilled behavioral health professional who thrives in high-pressure environments. You communicate clearly, stay calm during crisis situations, and can support others with professionalism, care, and discretion. You're highly adaptable, tech-savvy, and comfortable handling complex situations with resilience and integrity.

What You’ll Do:

Provide crisis support by phone to individuals in emotional distress

Build rapport, assess risk, and develop safety plans

Offer resources, referrals, and therapeutic interventions

Maintain HIPAA-compliant documentation in real time

Work from a secure, private home workspace

Navigate multiple systems while multitasking under pressure


Training Commitment:

Attend a full-time, paid six-week virtual training (Mon–Fri, 8:00 AM–4:30 PM PST)

Continued employment is contingent upon successful completion of training


Work Schedule:

24/7/365 operation – flexibility including weekends and holidays required

Schedule determined post-training with our Scheduling Department

ProtoCall Services is an Equal Opportunity Employer. We value diversity and are committed to building an inclusive workplace for all.

• Fully Remote, Comprehensive medical, dental, and life insurance plans
• 401(k) retirement plan with company match
• Company-matched student loan repayment program