Recipient Rights Investigator

Job description

Recipient Rights Investigator

Under the general supervision of the Director of Recipient Rights, the Recipient Rights Investigators (RRI) work at the Detroit Wayne Integrated Health Network (DWIHN) advocating for recipients and recipient services. Employees in this classification also make recommendations for improvements to the rights protection system.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Receives and reviews complaints of suspected or alleged violations of the rights of recipients of services in accordance with the Michigan Mental Health Code.
• Investigates complaints of alleged violations throughout the Network’s service delivery system.
• Conducts interviews with recipients of services, witnesses, and employees.
• Conducts reviews of service sites.
• Performs related duties as assigned.

REQUIRED EDUCATION:

A Bachelor’s Degree from a recognized college or university in a Human Service, Social Service, Public Health, Public Administration, Healthcare Administration, Health Management, Business Administration, Conflict Resolution, Criminal Justice or a related field.

REQUIRED EXPERIENCE:

Two (2) years of full time paid investigative work experience in human rights and/or criminal justice.

REQUIRED LICENSE(S).

A valid State of Michigan Driver’s License with a safe and acceptable driving record.

NOTE: Employees are required to have an operable vehicle available during work hours.

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